This year, all options are possible! Immerse yourself in the atmosphere of the festival and enjoy all the films and videos without interruption by watching the Winter Edition Package. Feel like watching these crazy adventures over and over again? Great! You can also watch the film individually and without restrictions until 31st December.

To access the videos, you have to follow these steps: 

1/ Create an account on our streaming platform available here: https://mountainsonstage.festivee.com/

2/ Then click on “Book your pass” and follow the payment instructions. 

3/ Once you purchased your pass, you can access all the videos by logging in to the account used for the purchase. If you already purchased a pass, you just have to log in to access the videos.

 To watch the films, you have two options: 

- enjoy all the films and videos without interruption by watching the Winter Edition Package.

- You can also watch the film individually and without restrictions until 31st December. To do so, go to the "WATCH THE STREAMING" tab, simply click on the films to watch them.

Titles can be watched on your computer browser, tablet, or smartphone. If you wish to watch it on a TV, you must be equipped with an HDMI cable or other device allowing you to connect your computer to your TV. 

Our site uses adaptive bit-rate streaming to deliver the highest quality media that your internet connection and device can handle. Optimally, you'll see a high-definition picture up to 1080p with stereo audio. While you're streaming, we'll monitor your bandwidth to make certain you're getting the best stream possible - if your connection and/or device require, we'll adapt send an appropriate stream to optimize your viewing experience.

If you aren’t able to access the streaming, a few things may have happened with your purchase:

1/ We have two different English websites (one in euro and the other one in pound). If you purchased a pass in euro, then you have to log in on this website: https://mountainsonstage-winteredition-euro.festivee.com/ 

2/ Is it possible that you purchased the film under a different account? In order to access your purchase, you must be logged in to the same account you used to purchase the pass originally. It is possible that there is a typo error in your email address. You can contact us directly so that we can check your account. 

3/ The charge may be pending. If your billing statement doesn’t indicate that the charge went through successfully yet, it’s possible that the charge is still awaiting authorization. In this case, if the charge doesn’t go through successfully, it will eventually clear from your billing statement.  

3/ Your payment method may have failed. If we aren’t able to charge your payment method successfully, then your purchase won’t go through, and you’ll need to try making the purchase again.

If you have questions about the status of your purchase, you can directly contact us using the following email: [email protected]

If you have a valid discount code, simply go to https://mountainsonstage.festivee.com/bookyourpass-en and enter the code in the "Discount code" box and press +. You will then be redirected to the home page. If the code has worked well, the discount will automatically be taken into account on the price displayed. If you have a code that should normally be valid but does not work, please do not hesitate to contact us directly at [email protected]. 

A limited number of people informed us that they had additional banking fees. The amount depends on the bank. If you are in this case, please note that this was obviously not our intention and that we are currently solving this problem with our service providers. Please write to us directly at [email protected] specifying the amount charged so that we can refund you

Feel free to contact us directly via the email : [email protected]. We will do our best to help you with your issues!